Hi there, I’m Donna Wilding

"Terrible property manager for both owners & tenants"

I was a tenant in a Flick Realty property for six months. Overall, I enjoyed my time at the property and left due to a rent increase that I could not afford. At initiation of the lease the in-going property condition report was not updated to reflect the current state of the property. This was evident from several different items, including the recorded meter reading being ten-fold lower than the true value. When it was indicated to the property manager that the in-going property condition report had not been completed at my start of the tenancy it was stated that the in-going pictures will suffice and capture any discrepancies. Additionally, I was asked if I want to terminate the lease which I did not want to. As a result of the PCR not being completed by the property manager I was required to thoroughly complete my section of this to reflect the properties true condition. The property manager was invited to re-inspect the property and declined. The property manager accepted all my changes without review. The lack of care with accurately completing the property condition report came across with severe disregard to me as a tenant and additionally was negligent on behalf of the owner of the property. It also did not fulfill the legal requirements of a lessor. During my tenancy only a single inspection was performed, and this was completed by the homeowner and not the Flick Realty property manager. This is highly unusual compared to my previous tenancies where an initial inspection occurs at the 12-week mark and consecutively every three months following. Inspections with all other agencies I have rented from have been performed by the respective property manager. I did agree to the inspection being performed by the homeowner prior to the inspection. At the end of tenancy, I was not invited or informed about the final out-going inspection by the property manager which is a requirement of the lessor. The property manager raised several items that required attention that were described by myself on the in-going property condition report and not caused due to my tenancy. Due to this the bond had to be resolved in court, where only the homeowner attended without any assistance from Flick Realty. This was stated as highly unusual by the Magistrate. The owner requested $1140.80 of the bond money and settlement was achieved at $350.00. Only items where I had previously accepted damage in communication with the homeowner were compensated. I would discourage any future homeowners or tenants from seeking any service from Flick Realty due to the above statements. The company has a lack of care for lessor requirements stated in legislation which severely affects both parties. Please note evidence for all above statements were shown in court and any disagreement from Flick Realty is unwarranted.