Moving house? Get all your utilities connected with Homely Connect
In just twelve minutes and one simple phone call, we can connect all your utilities for FREE.
Homely Connect can arrange the connection of all your chosen utilities in 1 simple phone call.
We do all the hard work! Get in touch on 1300 136 325 and in just a few simple steps, all your utilities are sorted.
Our service is 100% free. No fees, no charges, no cost. Homely Connect is THAT easy.
We connect it all for FREE!
Available in VIC | NSW | QLD | SA | ACT | WA
Just 3 steps to connect them all
Get in touch with us on 1300 136 325
Choose your suppliers
Choose from a wide range of reputable suppliers
Just move in!
Move in and all your utilities will be connected…It’s that simple
Frequently asked questions
What is Homely Connect?
Homely.com.au has partnered with MyConnect to deliver a free, no obligation service that helps buyers and renters connect all their utilities before moving into their new home. Both Homely.com.au and MyConnect are based in Melbourne CBD and pride ourselves on outstanding customer service. We call this new partnership Homely Connect.
What does Homely Connect do?
We connect electricity, gas, water, telephone, internet, pay TV and insurance. We streamline the process of connecting utilities, doing all the hard work in just one phone call. We can even arrange next day or same day connections to ensure those last minute submissions are stress free.
How does the process work?
It’s very simple. Fill out your details on our online form and wait for our call, or if you would prefer to chat right away, you can give us a call on 1300 136 325. We can then organise all your utilities, saving you time, effort and money. We are partnered with a wide range of suppliers in order to find the option that best suits you. When you are ready to move in, all of your utilities will already be connected.
Who does MyConnect work with?
AGL, Energy Australia, Origin, ActewAGL, Momentum Energy, Simply Energy, Belong, Optus, Telstra, TPG, Foxtel and CHU.
What’s the latest time I can organise my electricity and/or gas?
The latest time an electricity or gas company can receive a request to connect power is midday for a next day connection. In certain areas we can arrange same day connections.
When can I expect to be contacted?
You can expect to be contacted within 24 hours of submitting your details to Homely Connect.
What happens after I submit an online request for connection?
Once we receive your submission, we will give you a call to confirm your details and the utilities you wish to connect. We then contact our partners to process your requests.
Why do I need to provide personal information?
We will ask for your ID number, date of birth etc. We do not disclose any personal information about our customers for purposes other than arranging their connection, and we need to obtain your consent to do so. This information is required to fulfil the service request. All personal information disclosure complies with the Australian Privacy Principles under the Privacy Act 1988.
How do I find my electricity or gas meter?
There needs to be clear access to your meters on the day of your connection. Your meter will differ depending on the style of your property. If you live in an apartment, unit or townhouse, it is likely that all of the meters are located in one central area. In older unit blocks there may just be one meter for all the properties. In a house, the electricity and gas meter is usually near the front door or round the side of the house.
I need to change my connection details.
This is easily done. Please call us on 1300 136 325.
I have a billing enquiry
If you have a billing enquiry, please contact us directly on 1300 136 325.
How is this service free?
The Homely Connect service is totally free for the customer. Homely Connect will receive a fee for every connection we make with one of our partners. This does not affect the price that you pay to them.
How do I get connected?
To begin the process, you can either fill out an online connection form and let us call you, or you can call us on 1300 136 325 between 8am-8pm AEST weekdays and 10am-3pm AEST on Saturdays.
Terms and Conditions
1. Authorisation to contact
When using the Homely Connect and MyConnect service you;
a) Consent to the disclosure of information to Homely Group Pty Ltd (ABN 56 612 419 584) and MyConnect (ABN 65 627 003 605) for the purpose of arranging the connection of nominated utility services.
b) Understand and acknowledge that you are the authorised person completing a Homely Connect and MyConnect form (including Get Connected Form, Tenancy Application Form, Online Signup) and you are confirming you wish to be contacted by Homely Connect and MyConnect (including by telephone, SMS and email in order to:
i. Provide the requested services and be offered additional services specific to your address.
ii. Be offered consultation relating to the supply of the requested services and/or other services for utility providers.
iii. Market or promote any of the services and other products Homely Connect and MyConnect offers in line with our participating partners.
c) Consent to Homely Connect and MyConnect disclosing personal information to utility service providers for the stated purpose and obtaining confirmation of connection.
d) Consent to Homely Connect & MyConnect disclosing confirmation details (including NMI, MIRN, utility provider) to the Real Estate Agent.
e) Acknowledge that whilst Homely Connect and MyConnect is a free service, a standard connection fee and/or deposit may be required by various utility providers.
f) Acknowledge that, to the extent permitted by law, the Real Estate Agent, its employees and Homely Connect and MyConnect shall not be liable for any loss or damage (including consequential loss and loss of profits) to you or any other person or any property as a result of the provision of services or any act or omission by the utility provider or for any loss caused by or in connection with any delay in connection or provision of, or failure to connect or provide the nominated utilities.
2. Participating Providers
Homely Connect and MyConnect has commercial relationships with the following energy providers;
- Momentum Energy
- Origin Energy
- Simply Energy
The energy products available from our partners can vary from time to time. Products are subject to availability in certain areas. Not all products available from our partners are offered by Homely Connect and MyConnect and not all products will be available at all times. We will offer our partners’ products on our website (subject to availability) however from time to time there may also be additional products available via our contact centre.
a) Homely Connect and MyConnect provides you with no fee service that helps you select an energy plan to meet your needs. Homely Connect and MyConnect receives a commission from our participating retailers when you enter into an agreement.
b) The Customer is solely responsible for all amounts payable in relation to the connection and/or supply of the utility or distributors including all connection fees.
c) The Customer is solely responsible for any additional service fees that may be imposed by retailers or distributors for any after-hours connection fees.