12 Sigwell Street, Yarrabilba
It is my impression that Alan has an extensive knowledge of the market and keeps up to date with ongoing changes and developments relevant to the areas in which he works. He also keeps informed as to future plans for Yarrabilba, and he then uses this knowledge in combination with details concerning my house, when advising potential buyers, in order to give them a full picture of the whole package that they would acquire along with a purchase of my house. I consider this an important and useful strategy. Good on you Alan, this shows dedication, engagement, enthusiasm, motivation, seriousiness about your role and commitment on your behalf. His professionalism is evident through the manner in which he carries himself, he dresses appropriately and always presents with a genuine, honest and keen interest to listen, understand and help. I would say Alan goes above and beyond what could be expected and he does it with a smile and kind hearted nature. I would recommend Alan to anyone and am only sorry I didnt choose him to start with. However after changing over to Alan, he had a few interested buyers through my home within the first few days of putting my house on the market and on the third day he landed an offer, which I accepted with pleasure, gratitude, surprise, amazement and excitement. The offer was above my expectations and I was thrilled. The buyers wanted a 30 day settlement and tried to bring the price down, however Alan very elegantly and respectfully suggested they not attempt to negotiate with the price seeing as they wanted a 30 day settlement, to which they responded that he was right and hence they decided to pay my asking price. Very smoothly done Alan! This also witnesses your professionnalisme, skills, wisdom, know-how, your sensitivity to a given situation, your respect for myself and the buyer. You balance this talent perfectly and I think this proves that you have a natural talent and that you have really found your place regarding choice of profession. And it is very clear that you enjoy what you do, this of course shines through you and I believe it is part of the reason for your success, both with buyers and sellers. You do not come across as a Mr Know It All, but rather as a humble, eager and confident real estate agent. You know your worth and that is also important in this world, you should never sell yourself short and I know you wouldnt do that, unless you believed there were extenuating circumstances and you felt it was ok for you to do so. You work tirelessly, regardless of the time of day. I know in my case with me selling my house from overseas and the considerations we both had to take due to a time difference of 9 hours it was necessary, however I do hope you also take good care of yourself / your family and attempt to limit your work to standard business hours where possible, so you dont end up burning out (stress). Alan responded to my emails promptly and was happy to talk with me late in the evening and early in the morning, which I greatly appreciated. Alan communicates openly, honestly, respectfully, clearly and in a timely manner. He did miss a few minor details a couple of times, however upon reminding him he then responded, so I put this down to his hard work and fast pace. He maintains the big picture in focus and moves quickly and effectively, which then puts him at risk of missing the finer details at times, however this was not a problem. He also understands how to delegate relevant tasks to his assistants, in order to free up his time and focus on the selling and marketing of my property. His assistants / partners in crime (Genevieve Trew and Rachel Hobbs), I might add, were also extremely polite and efficient, not to mention really on the ball and of great comfort and support. The three of them make a great team, no doubt about that, and where Alan maybe lacks a bit of an eye for detail in written correspondence, Genevieve and Rachel certainly make up for it with their thoroughness and great attention to detail in their written replies. Hence the three are a great supplement to each other. Alan and I had a few minor commutative misunderstandings, however this could just as well be due to the fact that I am bilingual and therefore dont always understand everything correctly and sometimes really need things spelt out in big letters to get it. But on the few occasions where we discovered a misunderstanding had occurred Alan swiftly ensured all was corrected and explained in a way that I could understand. Also, I acknowledge that some of my emails can be quite lengthy, as this review is becoming, and this puts my content at risk of details being missed by a reader who is busy and skims over things quickly. Im not sure whether this is the case for Alan but my guess is, that could be the case at times. This being said, I really like the fact that he at times replies very quickly and briefly, but then at the end of his response writes sent on the run, so I then know why it may be short and sweet, but at least still a reply, which is better than no reply. And having the choice I think Id prefer someone who is able to sort the less important things from the important and then act on the important, which seems to be a skill set that Alan has down packed and possesses in fullness. Again, well done Alan. Another asset about Alan and Rachel is that they receive feedback very constructively and well, e.g. when I made suggestions to changes in the wording / content to my properties advertisement, I received a very positive response which indicated that they were grateful and appreciative of my feedback and ideas, making me feel important and a part of the team. In a reply from Rachel (on behalf of Alan) she also stated in response to my input everything you mentioned are very good points and it's lovely to see someone who has such pride in the inclusions that they put into the build of their home. No question was too silly and it was nice, to be able to ask without feeling silly about anything. Alan took everything I said seriously and we were still able to have a laugh. In summary, I have felt comfortable, heard, supported, understood, valued, appreciated, respected etc. throughout the whole process of selling my home with Alan, and I cannot thank him enough for that. Thank you also for all the additional help you offered along the way, e.g. with finding an electrician to rectify the issue from the building and pest report. I wish you all the best in the future Alan, and I am sure you will continue to do well and make many sellers and buyers happy and ecstatic with your service and outstanding qualifications and dedication to your work.
Alan was very professional and helpful during the whole process. He made himself available for multiple inspections including video inspections.I would recommend Alan to anyone who wants to sell or buy property in the area. Thanks you Alan.
Its been a very stressful year trying to sell a house in the middle of Covid. However Alan bent over backwards to make sure that he could do everything possible to sell the property. He works super hard to stay in touch and keep you updated no matter what hour of the day it is. Always has an amazing positive attitude and a smile on his face. I dont understand why anyone wouldnt chose Alan as an agent. After all...he managed to sell our house in the middle of a pandemic. If he can do that he can do anything.
Alan was absolutely incredible and he bent over backwards to try and sell our house. Its been a tough year trying to sell a property in the middle of a global pandemic but he managed to make it happen regardless. If your after a food reliable kind positive agent then this is the one.
From the get go, Alan surpassed all other agents. His approach was professional, thorough, educated and on point. He first met me with in his usual approachable casual manner funnily enough in the middle of helping his mate move house. But it was natural, no pressure, and didnt feel like a typical meeting with an agent. Alan then went off and came back prepared with a factual, digestible, interactive display of our area, our house and answered everything we were going to ask and more. As I had done my research prior Alan was right on the money with my assumptions, he didnt even ask what I wanted, he told me what he thought it was worth and what he thought he could get for it, unlike many other agents that just reflect back your inflated emotional price and then wear you down over the weeks to rock bottom. Alan kept in contact so much during our sale, and nothing was too much trouble, even calling into my house to collect and drop off my daughters glasses to her Kindy. Who does that? Alan does! Dont bother with any other agent, Alan is the man, and 1 meeting with him you will see why he is the best agent by a long shot.
From the get go, Alan surpassed all other agents. His approach was professional, thorough, educated and on point. HIs no pressure, natural approach disarmed us, & his authentic, educated professionalism armed us with everything we needed for the best outcome. Nothing was too hard for Alan, even collecting and dropping off my daughters glasses to her Kindy. He is the best, don't bother with anyone else.
Alan knew the market really well and it gave us great confidence in selling our property. He was professional, friendly, hardworking and alway honest and upfront about everything. Would definitely recommend him as your agent!
Alan is flexible and has a good knowledge of the real estate business. He is polite, hard-working person. I'm happy with his customer service. Thanks Alan
Alan knew the market really well and he gave us great confidence in getting our property sold. He was professional, hardworking, friendly and alway honest and upfront about everything. Definitely recommend him as your agent!
Alan was amazing and worked really hard to help us get a great result.I will recommend Alan to anyone
A Complete new way of looking at Real Estate with Alan Kuss!
Community, family and passion for success are Alan's motivation and drive for creating unprecedented results for his clients. After achieving the Top Agent Award from Rate My Agent and years as the leading agent for Yarrabilba, Alan has set all new benchmarks and goals ready for 2021!
Alan was born and bred in South East Queensland, living right across from Shailer Park to the Gold Coast and now living and selling in Yarrabilba.…