Hi there, I’m Crichelle Egan

"Avoid"

Avoid at all costs. I engaged Metrocity Realty to manage my property. The service I received from their office started out extremely professional but quickly deteriorated after my first property manager left and Chrichelle was my final property manager. Common issues include poor communication phone calls weren't returned, I would send emails and have to follow up with several phone calls to be told that the emails regularly ended up in junk folders. I wasn't truly informed of issues the tenant raised Metrocity contacted me out of the blue one day regarding mediation with the RTA for a matter I was not aware off. Routine inspections weren't undertaken with the response that the inspection times didn't suit the tenant or Metrocity were too busy to undertake. Repairs weren't undertaken in a timely manner as it inconvenience the tenant despite repeated requests to issue an entry notice if required. Upgrades to the property were promised to the tenant by Metrocity without approval which then caused issues when I declined them. I had to regularly follow up on getting the yearly fire alarm check done and the lease renewal sent out. On the property being vacated, they assured that it was spotless after having bond cleaner undertake the final clean but it is evident that no clean has been done. I am now having difficulty in receiving any response from then asking them to follow up/reimburse for an electrical item the last tenant has removed from the dwelling. Extremely disappointed and would not recommend at all.