Kylie Rowell is a Real Estate Professional - Evolve Sales and Management. To get in touch, click below:
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There is no effective communication within the whole agency. My experience with this agency was shocking to say the very least. I totally agree with the honest review: Staff are unprofessional and hard to deal with. A rental nightmare in every single way. An agency with no care factor. An agency that will eat you up and drain you emotionally. Firstly, when searching for a rented home a few years ago, I found one advertised here. I told the staff quite clearly at the time that I needed internet. As I work from home and my money to pay rent comes from my work. They insisted there was internet available at the home, so I signed a lease. However, no connections inside the home for the nbm. After 3 weeks, finally I had internet. But this left me a little behind in the rent. I was blacklisted for this. Only a few weeks later I had my gas bottle replaced as it was empty. The gas man turned my gas off and said it was dangerous as it was not setup correctly. My gas bills were enormous due to the constant leaking of gas that could have blew us up. This agency tried full on to get me to pay for the maintenance of the gas setup. Once again the enormous gas bills left me short with the rent. So they blacklisted me again. A few months before I vacated the home I requested maintenance. I got no reply after a few weeks, so I followed up my maintenance request. Staff informed me that as I was intending to move out I was not entitled to any maintenance. Then, I was boldly accused of being argumentative for standing up for my rights to maintenance. After I moved out service providers were calling my mobile phone wanting to arrange to sort out a time to carry out the maintenance. lol... Not for the feint hearted.
