Hi there, I’m Lisa Mahu

"Bad Experience"

We have had a very bad experience with this agency, Lisa our agent hardly ever responded to emails, very bad customer service. They have not followed the RTA processes, the owner of our house claimed money from the bond and we were never notified by Lisa of this. (She received an email about this but never sent it to us) When we left the house the agency kept part of our bond, after a lot of emails asking for proof of what they had taken from us we realized that due to a failure in their system they had not registered the last payment of the rent that we made, we sent them evidence of this from our bank and an explanation and they do not want to return that money to us, they have kept more than 500 dollars of our money, they don't want to admit their mistake and they simply want to close the case. Totally unfair, we have proof of everything.