Ryan Chen
Premier Agent

Hi there, I’m Ryan Chen

Property Manager - Century 21 Reach

2 Reviews
Century 21 Reach

Reviews of Ryan Chen

Overall Rating
2 Reviews
Negotiation skills
Responsiveness
Customer service
Quality of work
Local knowledge
Process expertise
TessaDobrzeniewski
TessaDobrzeniewski
Aug 17, 2019

"Negligent"

I have been living in my residence for 4 months now with no actions taken on any of the pre existing issues that were promised to me would be felt with once I had moved in because apparently 3 weeks cross over between the last remnant and myself was not long enough for century 21 to action these. Not only am I still for waiting a fire alarm to be fitted I have months ago come to century 21 and informed them of a rat issue. They proceeded to tell me I was the only one experiencing an issue so they havent been able to get approval by the owners of 3 garden avenue to attend to the issue. Even after I have called emailed and gone in personally to inform them of the issue over the last months and told them I have seen it myself. This negligence and a hole leading to underneath my dishwasher from the outside wall has lead to a huge health and safety issue, the decaying rat has been a feeding source and breeding ground for hundreds of maggots that over the last 48 hours hatched and became huge blow flys flying through my apartment. Highly distressed I have emailed and called and texted my real estate agent Ryan and requested his urgent attention in pest controll even though he had failed to respond to my emails from the beginning. Finally after hours after a whole 9 1/2 hours following my original email that day I was told by Ryan that his management and himself didnt consider this an urgent matter. Telling me simply to stay in a hotel and vcat can decide wether I will be compensated. After having a whole day he waited until after hours to begin calling pest specialists and told me theres no one to help at this time 9:30 pm and if I wanted to try thats fine too. First google search and I found someone willing to come straight out. I told Ryan I have a specialist available. He proceeded to say he has someone for Saturday morning as its late now and no one can visit. The pest control expert came to eliminate the entry of the rodent blocking the holes so no new rodents could crawl easily into my appartment but without authorization of the realestate company he unfortunately couldnt remove the dishwasher to remove the decaying rat that has caused the issue/ repulsive smell. This approval has not been given to the pest expert so the decaying rat remains in my kitchen and I am told that they have done what needs to be done. And if I organise a plumber to remove the dishwasher I will be paying for it as there is no issue with a dead animal being stuck in my kitchen. So I am expected to live with a dead rat in my kitchen thanks to century 21 reach in balwyn victoria.

reggiey
reggiey
Jun 26, 2019

"High Quality Service"

Professional and Responsiveness

About Ryan Chen

Ryan joins the highly qualified team with a background in customer service where he honed his communication & organisational skills as well as developed his ability to work effectively within a team environment.

Ryan is focused, diligent, and has a strong work ethic and a desire to create growth and success for his clients.

If you have any questions regarding Property Management, Ryan would be more than happy to assist you.

Performance stats

74
Properties leased in the past 36 months
$396pw
Average rental value
43
Current rental properties
Data is based on information advertised in the public domain or supplied direct by real estate agents to homely.com.au and may not contain off-market, private sales or non-disclosed prices.

Ryan Chen’s Properties

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Activity

Ryan Chen

Ryan Chen

23/07/2020

Listed a property for rent:
210/251 Canterbury Road
$375 pw

210/251 Canterbury Road, Forest Hill

2 bed  •  1 bath  •  1 car
Ryan Chen

Ryan Chen

25/06/2020

Listed a property for rent:
512/605 St Kilda Road
$490 pw

512/605 St Kilda Road, Melbourne

2 bed  •  2 bath  •  1 car
Ryan Chen

Ryan Chen

16/06/2020

Listed a property for rent:
302/8 Daly Street
$500 pw

302/8 Daly Street, South Yarra

2 bed  •  1 bath  •  1 car
Ryan Chen

Ryan Chen

10/06/2020

Leased a property:
7/87 Thames Street

Leased

LEASED

7/87 Thames Street, Box Hill

4 bed  •  4 bath  •  2 car
Ryan Chen

Ryan Chen

10/06/2020

Leased a property:
18/163 Carinish Road

Leased

LEASED

18/163 Carinish Road, Clayton

2 bed  •  1 bath  •  1 car
Ryan Chen

Ryan Chen

03/06/2020

Listed a property for rent:
50/38 Kavanagh Street
$295 pw

50/38 Kavanagh Street, Southbank

1 bed  •  1 bath  •  0 car
Ryan Chen

Ryan Chen

03/06/2020

Listed a property for rent:
21 Ajax Drive
$600 pw (Under Contract)

21 Ajax Drive, Wheelers Hill

5 bed  •  3 bath  •  2 car
Ryan Chen

Ryan Chen

28/05/2020

Listed a property for rent:
14 Panoramic Road

Leased

LEASED

14 Panoramic Road, Balwyn North

3 bed  •  2 bath  •  1 car

Contact Ryan Chen

Get in touch with Ryan Chen using the details below, or send a direct message by filling in the contact form:

Ryan Chen

Ryan ChenProperty Manager - Century 21 Reach

Email:[email protected]
Mobile:0405 633 688
Landline:03 9836 8633
Fax:03 9836 1833
Century 21 Reach