Agent help centre Your Agent Account

Your Agent Account

Account information / settings

How do I edit my notifications?

To update your notifications: Log in to your Homely agent account. Click on the top right icon. Click on ‘Settings’. Scroll to the bottom...

How do I remove my agent account?

We’re so sorry to hear that you would like to remove your agent account. Are you having difficulties using Homely? Is there anything we...

What do you do with my data?

We respect your privacy at Homely, and you can be assured, we will never sell your data. Please view our privacy policy to understand how...

How do I reset my password?

To update your password: Sign in to your Homely agent account. Click on the top-right icon. Click on ‘Settings’. Scroll to the middle of...

How do I find my username?

Your username will be the email address your Homely account was created with. If you’re unsure of your username, try registering for a Homely account...

How can I log in to Homely?

To log in to Homely: Visit homely.com.au. Click on the top-right icon on the homepage. At the bottom of the popup, click on ‘Sign...

Updating your agent profile

How do I log in to my agent account?

To log in to your agent account: Visit homely.com.au. Click on the top-right icon on the homepage. At the bottom of the popup, click...

How do I add a photo?

To add a headshot to your Agent Profile and your listings you need to upgrade your account to Premier Agent. Contact [email protected] to become...

How do I change my photo?

If you are a Premier Agent and you want to update your profile picture, email your request and new headshot to [email protected], and we’ll...

Can I choose my own profile background?

Your profile background is automatically set by us when we create profiles for your agency. If you wish to change the background for all...

Agent admin

How can I remove Agent Reviews from showing on my profile?

Suppose you receive an unfounded, untrue or defamatory Agent Review. In that case, you have the opportunity to report it to us before it...

How to reply to Agent Reviews

To reply to your Agent Reviews: Go to your agent profile. Open ‘My Agent Reviews’. ‘Comment’ and type your response. ...

How to report an Agent Review

To report a review hit the ‘Report’ button on the specific review within the ‘My Agent Reviews’ section of your profile to notify our...

How do I update my profile information?

To update information on your Agent Profile open ‘Settings’ under the top-right icon. You can edit your username, email address, job title, link to...

How do I change my notifications?

To modify your notifications open ‘Settings’ under the top-right icon. Here you can manage your ‘Community’ and ‘Agent’ notifications. We recommend keeping all notifications...

How do I link to my social pages?

If you’re a Premier Agent, you can link to your Facebook, Twitter, LinkedIn and YouTube pages via the top-right icon, under ‘Settings’ and ‘Agent...

How do I change my username?

You can amend your username by opening your Agent Profile ‘Settings’ under the top-right icon. Don’t forget to hit ‘Update Settings’ to save your...

How do I edit my service locations?

To update or add additional areas to your service locations email [email protected] your request with a list of suburbs and we’ll update the service...

How do I update my password?

To change your password access your settings via the top-right account button, select ‘Settings’ and type your old password, create a new password and...

How do I send a client a request to leave an Agent Review?

There are three ways to request your client/s write you an Agent Review on Homely: 1) Access your account ‘Settings’ via the top-right account button,...

How to send my client a request to review their street?

You can bulk send requests to all your current vendors and landlords from your profile dashboard under ‘Client Street Reviews’. Just fill in your...

Bulk uploaders

What bulk uploaders do you support?

We support 60+ different bulk uploaders, such as AgentBox, Eagle, Vault, Zenu, Box+Dice, Rex, LockedOn, InspectRE, Aro and iProperty. To start uploading your listings on...

How do I change my bulk uploader?

Fill out this form to change bulk uploader/multiloaders. Contact [email protected] if you have any further questions. Note: There is no fee to change uploader.

Updating your agency information

An agent no longer works for us, how do we remove them?

If an agent no longer works at your agency and you need their agent profile removed from our site, contact [email protected] with a link...

We have rebranded, how do we update?

If you have rebranded your franchise, agency or office let us know at [email protected] Please supply the details of your new multiloader (if applicable),...

How can I log in to update our office details?

Office details such as company name, logo, address and phone number can be updated by our Customer Support team. Please email [email protected]

Invoicing

What is the Homely invoicing process?

Clients are invoiced based on the terms of their signed contract with Homely.

Payment options

Payments can be made online via Credit Card or Bank Transfer. Payment details can be found on your invoice. Direct Debit can be set up...

Updating where the invoice email is sent

For any changes to your account contact details, please email [email protected]

What are my payment terms?

Clients are invoiced based on the terms of their signed contract with Homely. Invoices are due on the last day of the month.

Is there a credit card surcharge?

There are no surcharges for payments made by credit card.

When am I billed?

Invoices are generated and sent out the first week of each month. Invoices have 30 day payment terms.

Refunds

For refunds or credit requests, please email [email protected], or contact your Account Manager.

What if there is a mistake on my invoice?

If you have any queries about your invoice, please email [email protected], or contact your Account Manager.

Still need help?

Our customer support team is here to help

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