Reviews of Lena Torus
"Honest and down to earth"
My wife and I are new to property investment and Lena was great in finding reliable tenants. She offered great advice and was always communicating to us about potential tenants that would come up. She was reliable in meeting dead lines and was honest about the local tenant market. I would definitely recommend Lena from Ray White to seek tennants for your investment property.
"Hands down one of the best in the business"
I would like to take this opportunity to express my heartfelt thanks and gratitude to Lena Torus for her highly professional and extremely competant services as my real estate agent. I have known Lena for some time now on a professional level and have always found her to be reliable, dependable and efficient. Her attention to detail is exceptional and her communication skills are excellent. Lena always ensures that I am timely informed of any developments in relation to my rental property. I find Lena to be a highly attentive agent, almost as if I am her only customer, although I know that is not the case. She always returns my phone calls and emails the same day. Lena is highly personable with an engaging personality. Her advice is always helpful and innovative. I am pleased to recommend Lena Torus to anyone; she is hands down one of the best in the business in my opinion.
"Professional, effective and reliable"
I have found your work to be professional, effective and reliable. I am happy with the way you have attended to my property, dealt with my tenants and associated maintenance issues that arise from time to time. Your frank and honest advice has been greatly appreciated and I look forward to continuing our productive working relationships for the years ahead.
"Very satisfied with the excellent level of service!"
I have been dealing with Lena Torus since last year and I am pleased to say that she has been very helpful in meeting all my needs in regards to my investment properties. She has been very professional in her approach, very accessible and easy to deal with. She is prompt in solving problems and has built an excellent rapport with me. I even remember the time when I was renovating my flat in Dandenong, Lena went out of her way to assist me by sharing her insight in the renovation process. I remember clearly she helped me in choosing the colours and even offered advice on the bathroom layout. I am very satisfied with the excellent level of service provided by Lena and I cannot thank her enough for all her hard work and professionalism.
"Truly a phenomenal agent!"
Lena is truly a phenomenal agent! Words are not enough to describe how lucky I am to have Lena as my property manager. Lena is knowledgeable, experienced, communicative, honest and the best at what she does. I bought my first investment property a year ago. Lena not only looks after my property very well, but understands the stresses and needs of both landlord and tenant. I live 1000kms away from my investment property, Lena reminds me the needs of maintenance and organises those services for me. As we all know, it can be stressful for owners if rent is behind. When it happened to me Lena was well organised, thoughtful, on time, and caring throughout the entire process. Now my tenant has started paying money back . I am so impressed by Lena's attitude and knowledge of this industry. She had made my life so much easier. I can't thank her enough, and can't imagine getting any better service than this. I am forever greatful!
"All the good traits that I have been looking for!"
I have not spoken to you in a long time but it is really due to the great customer service that Lena has been providing during the last 12 months. I thought it would be good to offer my feedback on Lena who has been handling both my rental properties. She has been proactive in keeping me informed that my rental units are in good condition by conducting timely inspections on how the tenants are using or maintaining the units. Lena has ensured that I get the rental payments on time. She has also helped me to get the desired claim amounts when a damage in the carpet occurred. She has also assisted me in selecting the appropriate tenant when the vacancy occurred. Her warm & friendly approach caring for my needs & the needs of the tenant ( Maintenance) are second to none, all the good traits that I have been looking for.
"I would recommend Lena to anyone!"
So far I have been unimpressed with property managers, but Lena is different from the rest. She has been attentive and prompt in following up any issues or questions I have. I have had bad tenants, and Lena has made the process of dealing with the resulting issues much less stressful than it could have been. I would recommend Lena to anyone who needs an agent to manage their rental property.
My real estate manager is Lena. She has been most helpful in managing my property. Always polite and follows through with any issues that need sorting out. Much better than my previous real estate agent!
"Exactly what I was looking for!"
I've been very well looked after over the years here. I'm renting out a house in Keysborough, and my property manager Lena has been tremendous. Any time there's an issue she's on the phone immediately and sorts everything out. I get regular phone calls, emails and SMS updates telling me what she's doing and whats happening, especially during tense times like in between renters or when there is a maintenance issue. This is exactly what I was looking for when I wanted an agent to manage my rental property for me.
We rented in Noble Park for 5 years, and for the last year or so were dealing with Lena Torus on behalf of the landlords. We didn't have too many needs, but the ones we did were dealt with swiftly, and more importantly the communication to keep us in the loop was swift and clear. Upon vacating we unfortunately had some damage to some walls, which Lena was able to negotiate with the landlord to cover the repair job without impacting our bond. We weren't high maintenance tenants, but it was nice to have an agent who was clearly working to keep both the tenant and the landlord happy. Thanks Lena!
About Lena Torus
With over 9 years experience in the real estate industry, Lena has a passion for property. With an enthusiastic, friendly and professional approach, she believes outstanding service is one of the most important factors that an agent must consider when assisting clients. This is evident by her achievement of winning Ray White Victoria/Tasmania Property Manager of the Year 2015. Multiskilled and continuously seeking to further grow her knowledge, Lena is also a talented auctioneer. Lena’s most rec…
Lena Torus’ Properties
Neighbourhood questions answered by Lena Torus
“How long before a house gets rented out in Mulgrave?”
a family home 3-4 bedroom house
“How safe is Leman crescent, Noble Park?”
Hi I am thinking of buying a property in Leman Crescent Noble Park. I got some mix opinion about the suburb (Noble Park ). If anyone can help me with…
Suburbs and streets reviewed by Lena Torus
Contact Lena Torus
Get in touch with Lena Torus using the details below, or send a direct message by filling in the contact form: